Shipping Policy
*All applicable duties, sales taxes and import taxes are included in the price. No additional charges.
Delivery time
Orders are usually shipped within 1 business day after payment. Our warehouse is open Monday to Friday.
| United Kingdom, Sweden, Denmark | 1 business day |
| United States | 1-4 business days |
| Germany, Netherlands, Belgium, Austria, Luxembourg, Switzerland, France, Italy, Spain, Poland, Ireland, Finland, Norway | 2-3 business days |
| Greece, Portugal, Hungary, Romania, Czechia, Slovakia, Slovenia, Estonia, Latvia, Lithuania | 2-5 business days |
| Hong Kong, Taiwan, China, Macao, Japan, South Korea | 2-4 business days |
| Australia, Canada, New Zealand, South Africa, United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Singapore, Malaysia, Türkiye, Mexico, Brazil |
4-7 business days |
| Rest of World | 6-10 business days |
Changing the delivery address
Requests to change the delivery address can be accommodated before the order is shipped. Please contact us via email at info@viktorias.com for assistance.
Incorrect delivery address
Please double-check your delivery address at checkout. If your order has already been dispatched, we are unable to change the address. That said, contact us as soon as possible at info@viktorias.com — if the parcel hasn't reached its destination yet, we'll do our best to arrange a redirect or intercept with the carrier.
Exceeding delivery time
If the delivery time exceeds the estimated duration, please contact us for an investigation.
Tracking numbers
Customers will receive a tracking link upon shipment to monitor the progress of their shipment based on the latest updates from the shipping provider.
Damaged packages during transport
If you receive a damaged package, please contact our customer service immediately. Please photograph the damaged packaging and contents before contacting us — this helps us process your claim faster.
Sales tax & VAT
Sales tax and/or VAT are already included in the listed price of goods on our website.
Cancellations
Cancellations are accepted before the package is shipped. If an order has already been shipped, please refer to our refund policy.
Lost packages during transport
If your package is lost in transit, contact us and we will investigate with the carrier. If the package cannot be located within a reasonable time, we will send a replacement or issue a full refund.
Lost packages after delivery
If tracking shows your package as delivered but you have not received it, contact us within 7 days. We will open an investigation with the carrier and work with you to resolve the issue, which may include a replacement or refund depending on the outcome.
Contact
For unanswered questions, please check our FAQ page or contact us.