Terms of Service

OVERVIEW
This website is operated by Viktorias (Registered in Sweden with organization number 559470-0287) ("we," "us," "our"). By visiting our website and/or purchasing from us, you use our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including the additional policies referenced here or available via hyperlink, such as our Return & Refund Policy, Delivery Information, and Privacy Policy. These Terms apply to all users of the website, including browsers, customers, and content contributors.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the Terms, you may not access the website or use any Services.

Any new features or tools added to the store are also subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. Changes take effect when posted and apply to orders placed after posting. Your continued use of the website after changes are posted constitutes acceptance of those changes.

Our checkout and order processing are powered by Shopify Inc., which provides the e-commerce infrastructure that enables us to sell our products to you.

SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you are using this website with the consent and under the supervision of a parent or legal guardian.

You may not use our products or the Service for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You may not transmit any worms, viruses, or code of a destructive nature.

A breach of any of these Terms may result in immediate termination of your access to the Service.

SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time, for legitimate reasons such as suspected fraud, abuse, or violation of these Terms.

You understand that your content (excluding payment card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission.

The headings in these Terms are for convenience only and do not limit or otherwise affect the Terms.

SECTION 3 — ORDERS AND FORMATION OF CONTRACT
When you place an order through our website, you make an offer to purchase the products in your order. Our order confirmation email acknowledges that we have received your order but does not constitute acceptance. A binding contract of sale is concluded when we send you a shipping confirmation for the products ordered, or when the products are delivered to you, whichever occurs first.

We reserve the right to decline or cancel any order before the contract is concluded, including in cases of suspected fraud, unavailability of stock, or errors in pricing or product information. If we cancel an order after payment has been taken, we will refund the full amount paid without delay.

SECTION 4 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We strive to keep the information on this site accurate and current, but we cannot guarantee that all material is free of errors or omissions. The material on this site is provided for general information. This site may contain historical information, which is provided for reference only. We reserve the right to modify the contents of this site at any time. Nothing in this section limits your statutory rights or our responsibility for the accuracy of information we are required by law to provide before you place an order.

SECTION 5 — CHANGES TO THE SERVICE AND PRICES
Prices for our products may change without notice. Price changes do not affect orders for which a contract has already been concluded under Section 3.

We reserve the right to modify or discontinue the Service (or any part of it) at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service, except in respect of orders already accepted.

SECTION 6 — PRODUCTS
Certain products may be available exclusively online through the website and may have limited quantities. Returns and exchanges are governed by our Return & Refund Policy (see Section 14).

We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your screen's display of any color will be accurate.

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction, on a case-by-case basis, and to limit the quantities of any products we offer. All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue any product at any time. Any offer for a product made on this site is void where prohibited.

SECTION 7 — BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or limit any order, including limiting quantities purchased per person, per household, or per order, and orders that in our judgment appear to be placed by dealers, resellers, or distributors. If we change or cancel an order, we will attempt to notify you via the contact details provided at the time the order was placed.

You agree to provide current, complete, and accurate purchase and account information for all purchases and to promptly update your information as needed so that we can complete your transactions and contact you.

SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY LINKS
We may provide access to third-party tools that we neither monitor nor control. Such tools are provided "as is" and "as available," and your use of them is at your own discretion and subject to the relevant third party's terms.

Certain content, products, and services available via our Service may include materials from third parties, and links on this site may direct you to third-party websites not affiliated with us. We are not responsible for the content or accuracy of third-party materials or websites and are not liable for harm or damages arising from transactions with third parties. Please review the relevant third party's policies before engaging in any transaction with them.

SECTION 9 — USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you send us submissions — whether at our request (for example, contest entries) or unsolicited (creative ideas, suggestions, proposals, reviews, or other materials, collectively "Comments") — you agree that we may edit, copy, publish, distribute, translate, and otherwise use your Comments in any medium, without restriction or compensation. We are under no obligation to treat Comments as confidential or to respond to them.

We may, but are not obligated to, monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms.

You agree that your Comments will not violate any third party's rights, will not contain unlawful, abusive, or obscene material, and will not contain any virus or other harmful code. You may not use a false email address or impersonate anyone. You are solely responsible for the Comments you make and their accuracy.

SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 — ERRORS AND OMISSIONS
Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is inaccurate, at any time before the contract is concluded under Section 3 (or, in the case of obvious pricing errors that you could reasonably have recognized as such, after acceptance, in which case we will refund all payments received).

SECTION 12 — PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you may not use the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any international, national, or local regulation or law; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not warrant that your use of our Service will be uninterrupted, timely, secure, or error-free, and we may remove or suspend the Service from time to time.

Except as expressly stated by us and except for the rights you have under applicable law, the Service is provided "as is" and "as available."

To the maximum extent permitted by law, Viktorias and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, or loss of data, arising from your use of the Service or any product obtained through the Service.

Nothing in these Terms excludes or limits: (a) your statutory rights as a consumer, including your rights under the legal guarantee for defective goods, the right of withdrawal, and any other rights that cannot be waived or limited under the mandatory consumer protection laws of your country of residence; (b) our liability for death or personal injury caused by our negligence; (c) our liability for fraud or fraudulent misrepresentation; or (d) any other liability that cannot be excluded or limited under applicable law. Where liability cannot be excluded but can be limited, it is limited to the maximum extent permitted by law.

SECTION 14 — RETURNS, REFUNDS, AND FAULTY GOODS
Returns, exchanges, the statutory right of withdrawal, our extended 100-day return policy, and remedies for faulty goods are governed by our Return & Refund Policy, which forms part of these Terms.

In summary: consumers in the EU and UK have a statutory 14-day right of withdrawal from receipt of the goods; beyond that, we voluntarily accept returns for up to 100 days subject to the conditions in the Return & Refund Policy; engraved or otherwise personalized items are excluded from returns unless faulty; and defective goods are covered by the statutory legal guarantee (3 years from delivery for customers in Sweden, a minimum of 2 years for customers elsewhere in the EU). In case of any conflict between this summary and the Return & Refund Policy, the Return & Refund Policy prevails.

SECTION 15 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Viktorias and its parent, subsidiaries, affiliates, partners, officers, directors, agents, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party. This section does not apply to consumers to the extent prohibited by mandatory consumer protection law.

SECTION 16 — SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 17 — TERMINATION
Obligations and liabilities incurred prior to termination survive the termination of this agreement. These Terms are effective until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site. If we determine that you have failed, or we reasonably suspect that you have failed, to comply with any term of these Terms, we may terminate this agreement at any time without notice; you will remain responsible for all amounts due up to and including the termination date. Termination does not affect any rights you have in respect of orders already placed.

SECTION 18 — ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms and any policies posted by us on this site or in respect of the Service constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements, communications, or proposals between you and us. Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 19 — GOVERNING LAW AND DISPUTES
These Terms and any separate agreements whereby we provide you Services are governed by the laws of the Kingdom of Sweden. If you are a consumer, this choice of law does not deprive you of the protection afforded by the mandatory consumer protection provisions of the law of the country where you have your habitual residence.

If you are a consumer and a dispute arises that we cannot resolve together, you may refer the dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, Sweden, www.arn.se. We participate in ARN's dispute resolution procedures. Consumers may also bring proceedings before the courts of their country of residence where applicable law so provides.

SECTION 20 — CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Changes apply to orders placed after they are posted. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

SECTION 21 — CONTACT INFORMATION
Questions about these Terms should be sent to us at info@viktorias.com.