Refund Policy
We offer a 100-day return policy — you have 100 days from the day you receive your item to request a return. Engraved or otherwise personalized items are made to order and cannot be returned or exchanged unless faulty; this does not affect your statutory rights in case of defects.
To initiate any return, contact us first at info@viktorias.com and confirm the return address with our customer service. Items returned without a prior return request will not be accepted. Please send the package via a tracked courier service and provide us with the tracking number.
Your 14-day right of withdrawal
If you are a consumer in the EU or UK, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, contact us at info@viktorias.com within 14 days of delivery with a clear statement of your decision to withdraw. You then have 14 days to send the item back to us. You are responsible for the cost of return shipping.
You may inspect the item as you would in a store. If the item shows signs of use beyond what is necessary to examine its nature and characteristics, we may deduct an amount corresponding to its diminished value.
If you withdraw within this period, we will refund all payments received from you, including the original delivery cost (at the standard delivery rate), without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold the refund until we have received the returned item or you have provided proof of shipment, whichever comes first. The refund will be made using the same payment method you used for the original transaction, unless you agree to an alternative, and you will not incur any fees for the refund.
Extended 100-day returns
Beyond the statutory 14-day period, we voluntarily accept returns for up to 100 days from the day you receive your item.
To be eligible under the extended policy, the item must be in the same condition as when you received it — unused and unworn, with tags, and in its original packaging — and you will need the receipt or proof of purchase. You are responsible for the cost of return shipping. Original delivery costs are not refunded under the extended policy.
Once your return has been received and inspected, we will email you to confirm receipt and inform you whether the refund has been approved. Approved refunds are issued without delay and no later than 10 business days from the day we receive your return package, to the same payment method used in the original transaction. You will not incur any fees for the refund.
If a returned item does not meet the conditions above, we will contact you. The item can be shipped back to you at your cost, or we may offer a partial refund reflecting its condition.
Faulty items
If an item you purchased from us is defective, you have the right to make a claim under the legal guarantee. For customers in Sweden, this right applies for 3 years from delivery; for customers elsewhere in the EU, for a minimum of 2 years from delivery. Defects that appear within the first year are presumed to have existed at the time of delivery.
For a defective item, you may request:
- Replacement of the item with one that is free of defects,
- Repair of the defect,
- A price reduction, or
- If the defect cannot be remedied, cancellation of the purchase with a full refund.
Please email us at info@viktorias.com before returning a faulty item, with a description and photos of the defect. We will respond to your complaint within 30 days of receiving it. Return shipping for faulty items is paid by us.
Contact
For any questions about returns or refunds, contact us at info@viktorias.com.